Refund policy

Return & Refund Policy

1. Scope
This policy applies to all purchases made through our online store at https://ascendphysiqueofagod.store.

2. Return Window
You may request a return or refund within 30 calendar days from the date your order is delivered.

3. Eligibility Conditions
To qualify for a return or refund:

• The item must be unused, in its original condition, with all tags/labels and packaging intact (unless the item is defective).

• You must provide proof of purchase (order number, receipt, email confirmation).

• Items that have been worn, washed, altered, or missing parts may not qualify—or may incur a restocking fee.

• Sale items or clearance items may be excluded from returns (if applicable—specify accordingly).

4. Return Process
To initiate a return or refund:

1. Contact us at [insert your contact email] with your order number, reason for return, and photos if relevant (for defects, etc.).

2. We will issue a return authorization and provide a return shipping address and instructions.

3. You must send the item back within 14 days of receiving the authorization.

4. The customer is responsible for return shipping costs unless the item is defective or our error.

5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

5. Refunds

• If approved, refunds will be issued to the original payment method within 5-10 business days after we process the return.

• Original shipping costs are non-refundable, unless the return is due to our error or a defective item.

• If you prefer, we can offer a store credit or exchange instead of a refund (subject to availability).

• We reserve the right to deduct a restocking fee (for example, [insert %]%) if the returned item shows signs of use, damage, or missing components.

6. Exchanges
If you would like to exchange for a different size, color, or model of the same item, please follow the return process and place a new order for the replacement item. Shipping costs for the new item will apply.

7. Defective or Incorrect Items
If you receive an item that is defective, damaged in transit, or significantly not as described, please contact us within 7 days of delivery with photos and description of the issue. We will arrange for a replacement or a full refund (including any shipping costs incurred by you).

8. Non-Returnable Items
The following items are not eligible for return or refund (unless faulty):

• Customised/personalised items

• Digital products, downloadable content, or services (if applicable)

• Items returned outside the return window

• Items that do not meet the eligibility conditions above

9. Consumer Rights & Legal Compliance
Nothing in this policy affects your statutory rights under relevant consumer protection laws in your jurisdiction. You are legally entitled to goods that are of satisfactory quality, fit for purpose and as described. In the event of any conflict between this policy and your statutory rights, the statutory rights prevail.